Vintaj Studios presents a unique line of findings rich with natural patina that are certain to inspire you

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Ordering FAQ's

Wholesale Only
To purchase from us, we require your tax ID number or certificate of business. Once registered, you will receive a user ID and password to access our online catalog and receive the full benefits of being a Vintaj customer. read more

Retail customers
visit our where to buy search page.

Minimum
Our minimum for all orders is $200. You may be asking yourself, “What if I forget an item?” To help with this issue, we’ve put in place a 14 day grace period for you to request a secondary order. Since the website is not equipped to receive orders less than our $200.00 minimum, you’ll need to email or fax your secondary order. email: orders@vintaj.com fax: 815-776-0481 Standard shipping rates will apply to secondary orders. Shipping cannot be combined with your original order. Secondary orders will ship as separate orders.

Quantity Discounts & Mark up
Order larger quantities of any one particular item and receive a percentage off of that item! read more

Shipping
We do our best to provide you with affordable shipping. Your shipping charge includes: shipping cost, insurance cost & packaging of your order. Back orders are shipped free of charge. Since weights and destinations vary from order to order, shipping rates are based on the $ amount of your purchase. You are charged the same rate no matter what the weight of the package or your zip code. Please email any shipping inquiries to shipping@vintaj.com

Shipping Method
Orders are shipped UPS Ground or Global Priority unless otherwise requested.

Shipping Rates

US - Domestic Rates:	International Shipping Rates:
$100 - $249 = $10.00	$100 - $249 = $20.00
$250 - $499 = $12.00	$250 - $499 = $22.00
$500 - $749 = $15.00	$500 - $749 = $25.00
$750 - $999 = $20.00	$750 - $999 = $30.00
over $1,000 = actual shipping	over $1,000 = actual shipping
No cost items are shipped for a minimum of $3.00

Rush Shipping
We offer expedited or next day air shipping. Please email shipping@vintaj.com for rush shipping quotes and requests. Rush shipping applies to shipping method only. Please remember all shipping times are relative to when your order is processed by our warehouse. Orders are processed on a first-receipt basis, Monday thru Friday (excluding US holidays). Processing time may vary from 1 to 3 business days after you place your order. Orders placed on Friday may NOT be shipped until Wednesday. Rush order processing is not available at this time.

International shipping
International orders may take longer to receive depending on whether or not they are held up in customs. International shipping charges cover only the cost of airmail and do not include any additional fees or taxes your government or postal service may assess upon delivery. We cannot be responsible for products confiscated by your government.

Order Processing
Orders are processed on a first-receipt basis, Monday thru Friday (excluding US holidays). Processing time may vary from 1 to 3 business days after you place your order. Orders placed on Friday may NOT be processed until Wednesday. Rush order processing is not available at this time. Please allow 5-10 business days to receive your order. However, it is likely that your order will arrive in a more timely fashion. If you need your order by a certain date, please allow plenty of time for delivery, we suggest ordering 2 weeks prior to the date needed. Rush order processing is not available at this time.

Back orders
If some of the items on your order are not in stock we will ship those items that are in stock, the backordered items will be shipped separately as soon as they are available. You will not pay any additional shipping charges if your order is shipped separately. You will only be charged for items that are shipped, backordered items are not charged until the item is shipped.

Returns/Exchanges
All returns and exchanges must be pre-approved within 15 days of purchase. Email returns_exchanges@vintaj.com for a RMA (return merchandise authorization number) and Return form. We will replace any defective item. There is a 20% restocking fee for any returns without defect. There is no fee for exchanges. Product must be in new condition, unopened, and unused. Shipping charges are non-refundable. Customer is responsible for the cost of shipping returned, items. The completed Return Form, plus a copy of your original receipt must be included in the returned package for proper processing. We are not responsible for lost or stolen packages.

Returns Associated with Substandard Product or Shipping Errors
In the event that Vintaj ships products with defects or products that were not part of the order, Vintaj will issue the customer a Return Merchandise Authorization (RMA) number and shipping labels so that the items in question can be returned at the company’s expense. Customers should report such issues and request RMA’s by emailing returns_exchanges@vintaj.com. Upon receipt of returned shipment, we conduct a Quality Assurance test to determine the appropriate resolution. If the customer received a defective good, we will send a replacement. Shipping charges related to the original order will not be refundable.