Customer Care

Orders are processed on a first-receipt basis, Monday thru Friday (excluding US holidays). Processing time may vary from 1 to 3 business days after you place your order. Orders placed on Friday may NOT be processed until Wednesday. Rush order processing is not available at this time. Please allow 5-10 business days to receive your order. However, it is likely that your order will arrive in a more timely fashion. If you need your order by a certain date, please allow plenty of time for delivery, we suggest ordering 2 weeks prior to the date needed.

All returns and exchanges must be pre-approved within 15 days of purchase. No returns or exchanges will be made for purchases older than 30 days. Email customercare@vintaj.com for a RMA (return merchandise authorization number) and Return form. We will replace any defective item. There is a 20% restocking fee for any returns without defect. There is no fee for exchanges. Product must be in new condition, unopened, and unused. Shipping charges are non-refundable. Customer is responsible for the cost of shipping returned, items. The completed Return Form, plus a copy of your original receipt must be included in the returned package for proper processing. We are not responsible for lost or stolen packages.

In the event that Vintaj ships products with defects or products that were not part of the order, Vintaj will issue the customer a Return Merchandise Authorization (RMA) number and shipping labels so that the items in question can be returned at the company's expense. Customers should report such issues and request RMAs by emailing customercare@vintaj.com. Upon receipt of returned shipment, we conduct a Quality Assurance test to determine the appropriate resolution. If the customer received a defective good, we will send a replacement. Shipping charges related to the original order will not be refundable.